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Reporting week
DID 801-280-3233
Lewis River Camping Reservations · DID 801-280-3233

Weekly Summary

Week of May 17 – May 23, 2026 Queue 8010 · 9 agents
Weekly performance at a glance May 17 – May 23, 2026
Total Inbound
106
calls this period
Answered
83
78% answer rate
Unanswered
23
22% missed
Queue Received
22
routed to reservations Q
Queue Answered
21
95% service rate
Call volume & routing
Daily call volume — answered vs. unanswered May 17 – May 23, 2026
Answered
Unanswered / voicemail
IVR option selections all callers
1
Season Booking
41 calls
5
Cancellations
41 calls
3
Campground Info
22 calls
Q
Queue / No Input
22 calls
2
Day-Use Parks
9 calls
4
Dispersed Camping
4 calls
Call volume by hour of day — answered vs. unanswered
Answered
Unanswered / voicemail
IVR call flow no journeys
No call-log data yet — load a weekly report.
Agent performance & queue analysis
Agent activity — Reservations Q this period
Agent Logged in Answered Svc % Avg talk
0O0018 Open
 00:00:00 0 0% 00:00:00
0J0020 Jillian Lane
 00:00:00 0 0% 00:00:00
0J0022 Joy Linthasorn
 13:54:30 8 42% 00:04:13
0J0026 Jessica Briggs Lewis River - R5
 14:52:09 2 25% 00:04:35
0S0027 Shauna Hatton Lewis River - R6
 14:58:28 4 57% 00:06:33
0R0030 Ralph Ochoa
 53:00:55 0 0% 00:00:00
0G0032 Gabby Lobendahn
 23:55:01 7 44% 00:11:10
Queue 8010 — performance summary Reservations Q
Received
22
Serviced
21
Unanswered
1
→ Voicemail
~1
Service rate 95%
Target: 80% or higher
Total talk time
—
Average per call
—
Avg ring time
—
Inbound call logno entries
Date / Time Caller Destination Status Talk Duration
Wed May 20 · 9:03pm 13609032977 Lewis River WA - Main IVR (day) (8009) Answered 00:09 00:09
Wed May 20 · 8:23pm 13607980407 LR Option 2 (8101) Answered 00:40 00:40
Wed May 20 · 8:22pm 13607980407 Lewis River WA - Main IVR (day) (8009) Answered 00:50 00:51
Wed May 20 · 8:21pm 13607980407 Lewis River WA - Main IVR (day) (8009) Answered 00:38 00:38
Wed May 20 · 7:43pm 15032502995 Lewis River WA - Main IVR (day) (8009) Answered 00:20 00:20
Wed May 20 · 5:34pm 13607211482 Voicemail Box (0030) Answered 00:06 00:06
Wed May 20 · 5:34pm 13607211482 Ralph Ochoa (0030) Unanswered 00:00 00:00
Wed May 20 · 5:34pm 13607211482 Lewis River - Customer Service (8025) Unanswered 00:00 00:00
Wed May 20 · 5:33pm 13607211482 Lewis River WA - Main IVR (day) (8009) Answered 01:03 01:03
Wed May 20 · 5:32pm 13607211482 LR Option 1 (8100) Answered 00:34 00:34
Page 1 of 49
Outbound activity by site
Outbound calls — daily volume & top callers Lewis River
Total calls
47
100% answered
Answered
47
connections completed
Talk time total
52:17
across all callers
Daily volume
23
Tue 5/12
11
Wed 5/13
8
Thu 5/14
5
Fri 5/15
Lewis River
AgentCallsTalk
JLJoy Linthasorn
 13 21:56
JSJenny Shoell
 12 9:29
JJJames Julian
 12 14:30
RORalph Ochoa
 8 4:08
GLGabby Lobendahn
 1 1:22
NJNels Jensen
 1 0:52
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